Privacy Policy

Who we are

Our website address is: http://wildhealthco.com.

What personal data we collect and why we collect it

Protecting your personal data is very important to us at The Wild Health Co. This section of the Terms sets out which personal data we collect from you, or that you provide to us, and how it will be used by The Wild Health Co.

4.1. Information we may collect about you

4.1.1. We may collect and process the following data about you:

Information you provide by filling in forms on our website. On signing up, we ask you to fill in a form containing your name and contact details, delivery address and debit or credit card details. By providing this information, you consent for us to use them to the extent required to fulfill our services to you.

Following sign up, we keep a record of all billings and deliveries made to you. This helps us to troubleshoot if, for example, your delivery is lost in the post.

If you contact us, a record of that contact may be held

Responses to any customer research.

Device specific information

Details of your visits to our website

We will hold the information for as long as is required to provide you with requested services, deal with any specific issues you may experience, or otherwise as required by law or any relevant regulatory body.

Information we may collect about others

We may collect and process data about others that you provide us with. This data will be collected and processed from information you provide us with through the website.

An example of this is if you purchase a gift for a third party. We will collect and process both your data, and that of the recipient.

By providing this data, you represent and warrant to us that you have obtained the express content from the individuals you are providing data about.

Throughout this policy, any reference to your data shall include data about other individuals that you have provided.

IP Addresses

Information about your computer may be collected while you are using our website. This may include your IP address, operating system and browser type, for system administration.

This is statistical information about our users’ browsing actions and patterns.

No information provided through this can identify any individual.

This practice is common and fundamental to most online businesses. It helps us understand how our website is being used, and aids knowledge in how to improve.

Where your information is stored

Your data is stored in the European Economic Area (EEA) but may be transferred to and stored at a destination outside the EEA. It may also be processed by staff outside of the EEA. By submitting your personal data, you agree to this transfer, storage and processing.

Your passwords are stored on our servers in encrypted form. Your account details will not be disclosed to any third party unless we are legally required to do so.

Sensitive information between your browser and our website is transferred in an encrypted form using Secure Socket Layer (SSL). When sensitive information is being transmitted, you should always make sure your browser can validate the relevant certificates.

You should take all precautions to keep your password secure. The transmission of information by the internet is not completely secure, and though we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website. Any transmission of data is at your own risk. Once your information has been received by us, we will use strict procedures and security features to make all reasonable efforts to try and prevent any unauthorised access.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms will save the data you submit in order for us to process your request.

Cookies

Cookies may be used on this website for functions such as keeping you logged in and ensuring your shopping basket is up to date. Others may apply. Cookies can be turned off in your internet browser, if you do not give permission for us to use them.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your information

The information about you that is held by us is used in the following ways:

To provide your with our services

To ensure you receive information relevant to you

To ensure you can see the content on our website in the most effective way for you and the device you are using

To notify you about changes in our service.

Analytics

We use google analytic to help us understand our visitors and how they use our site. The information we collect cannot be used to identify you, but instead gives us an overview of where visitor go within our site, how long they spend on pages and what types of device they are using. If you wish to opt out of this this tracking you can use the free tool by google below to opt out.

https://tools.google.com/dlpage/gaoptout

We use a Facebook tracking pixel to collect information which cannot be used to identify you. We use this information to gain insight into the types of visitors we have on our site and to create advertisements for similar audiences through the Facebook ads platform.

Who we share your data with

We may disclose your personal information to any partner of The Wild Health Co and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as explained in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties in the following circumstances:

If we sell or buy any business or assets

If The Wild Health Co or substantially all of its assets are acquired by a third party

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of The Wild Health Co, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

You address details will be shared with appropriate delivery services to facilitate the delivery of your purchases.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You have the legal right to ask us not to process your personal data by contacting us at: info@wildhealthco.com

The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

You address details will be shared with appropriate delivery services to facilitate the delivery of your purchases.

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